Sustainable Development Goal Advancement Through Digital Innovation in the Service Sector

Nadda, Vipin · Tyagi, Pankaj Kumar · Moniz Vieira, Rubina · Tyagi, Priyanka

2023年10月 · IGI Global

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In a world grappling with sustainability challenges, the service sector is crucial for both the global economy and achieving Sustainable Development Goals (SDGs). Despite its importance, the sector faces obstacles like unequal access, resource inefficiency, and the digital divide, hindering progress towards sustainability. Sustainable Development Goal Advancement Through Digital Innovation in the Service Sector offers a pioneering solution by exploring how digital technologies can drive SDG achievement in this sector, unveiling a transformative path toward sustainability.

The book delves deep into the relationship between digital innovation and sustainable development, revealing challenges, opportunities, and strategies. It highlights how technologies like IoT, AI, and blockchain can revolutionize service delivery, enhance access, and promote resource efficiency. More than a guide, this book serves as a roadmap for policymakers, academics, business leaders, and changemakers, enabling them to leverage digital innovation's potential for a service sector that transcends limitations and aligns with SDGs.

作者简介

Vipin Nadda I am currently serving as Senior Lecturer and Programme Manager (Tourism, hospitality, and Events) with University of Sunderland in London. A science graduate with MBA (Marketing), MTA (Tourism) and PhD (Tourism Management), I have more than twenty years of experience in academics and Industry. As an active researcher, I have authored and edited eight books, published more than thirty research articles, presented papers in various international conferences and published scores of book chapters. As an experienced academician, I have been Lecturing a variety of courses ranging from Sustainable tourism development, Service Marketing, International business environment to Service quality, International Tourism and Hospitality Management in the UK as well as overseas which echo my research interests as well. I am co-editor in chief for International Journal of Entrepreneurship, Management, Innovation and Development and have organised many international conferences

Pankaj Kr. Tyagi is an accomplished academician, researcher, and consultant. He is presently working as Professor at Chandigarh University, Mohali, India. Dr. Tyagi is an alumnus of Hemwati Nandan Bahuguna Garhwal University (Central University) and Kurukshetra University. He has over 20 years of experience in the industry, teaching, training, consultancy, and expertise in destination management, travel process and disruptive technologies. He has published over 40 research papers in international journals indexed in the quality database and authored/edited 10 books. He is a reviewer for many international tourism, management, and technology journals. disruptive technologies, sustainable development, meaningful tourism, marketing management, community based development, leisure and International tourism.

Rubina Moniz Vieira is a Lecturer of Business and Tourism Management at St. Mary's University and has been lecturing at independent colleges and universities for several years. She has a degree in International Relations from Universidade de Lisboa and a PG Diploma in Written Journalism. Prior to starting a career as a lecturer, Rubina worked as journalist and has written numerous articles about the Tourism and Hospitality industry before completing an MA in Tourism Management at the University of Westminster. She has worked as an associate lecturer for the University of Sunderland and Anglia Ruskin University and completed a PhD on 'Tourism, Diaspora and Mobilities' at Edinburgh Napier University.

Priyanka Tyagi is a Tourism & Hospitality Skill Council (India) Certified Master Trainer & Assessor. She is also associated as Lead Assessor and Trainer with Management & Entrepreneurship and Professional Skill Council (India). She has earned Master of Tourism Administration degree from Hemwati Nandan Bahuguna Garhwal Central University, India, Master of Business Administration Degree from Maharishi Dayanand University, India and M.Phil from Madurai Kamaraj University, India. She has 14 years of experience in the industry, academics & skill-based vocational training. Ms Priyanka has published many research papers in international peer-reviewed journals and edited 4 books. She has expertise in product development, resources management, human resources practice and cultural tourism. [Editor]