Smart Skills: Negotiation
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Become a master negotiator with just 7 key steps
Negotiating is a part of everyday life, but in business it’s absolutely critical to your success. In the current challenging work and business environment, never has the skill of negotiation been more important, both with new clients and existing ones. Whether you are negotiating a one-off deal or managing a long-term project, securing the appropriate and best deal is paramount in any workplace... business success or failure can depend on it.
This book will provide you with all you need to know, including insight into processes such as:• Preparing a strategy with multiple options • How to deal with pressure, tricks and tensions • Maximise return on investment (ROI) You will also be given an in-depth look at the vital after-negotiation period where skilled negotiation is required to resolve emerging problems as a deal is executed or a service provided.
Contents
Foreword
Introduction: Getting the best deal
Chapter 1. Negotiation: Getting to grips with the core approaches
Chapter 2. Preparation: The route to achieving success
Chapter 3. Trading: Achieving successful balance
Chapter 4. Making It Work: Good tactics, bad tactics and downright ploys
Chapter 5. The Interpersonal Dimension: The behavioural interactions
Chapter 6. The Fine Print: The contractual elements of a deal
Chapter 7. Focusing on the Key Issues: Attention to detail
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Anthony Jacks has more than 25 years' experience as a successful consultant and trainer. He began his career in publishing and has run Touchstone Training & Consultancy since 1990, specialising in marketing, management and communications skills. He is an experienced conference speaker and writes extensively on business matters. He is the author of many successful books on aspects of business, management and careers, including How to Write Reports and Proposals (Kogan Page) and Marketing: a guide to the fundamentals (The Economist).
