Service Integration and Management (SIAM™) Foundation Body of Knowledge (BoK), Second edition
Giới thiệu về sách điện tử này
Prepare for your SIAM™ Foundation exam and understand how SIAM can benefit your organization!
Xếp hạng và đánh giá
Giới thiệu tác giả
Claire Agutter is a service management trainer, consultant and author. In 2020, she was one of Computer Weekly’s Top 50 Most Influential Women in Tech. In 2018 and 2019 she was recognised as an HDI Top 25 Thought Leader and was part of the team that won itSMF UK’s 2017 Thought Leadership Award.
Claire provides regular, free content to the ITSM community as the host of the popular ITSM Crowd hangouts, and is the chief architect for VeriSM™, the service management approach for the digital age. She is the director of ITSM Zone, which provides online ITSM training, and Scopism, a content and consulting organisation and the publisher of the SIAM Body of Knowledge.
