Service Integration and Management (SIAMтДв) Foundation Body of Knowledge (BoK), Second edition
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Prepare for your SIAMтДв Foundation exam and understand how SIAM can benefit your organization!
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Claire Agutter is a service management trainer, consultant and author. In 2020, she was one of Computer WeeklyтАЩs Top 50 Most Influential Women in Tech. In 2018 and 2019 she was recognised as an HDI Top 25 Thought Leader and was part of the team that won itSMF UKтАЩs 2017 Thought Leadership Award.
Claire provides regular, free content to the ITSM community as the host of the popular ITSM Crowd hangouts, and is the chief architect for VeriSMтДв, the service management approach for the digital age. She is the director of ITSM Zone, which provides online ITSM training, and Scopism, a content and consulting organisation and the publisher of the SIAM Body of Knowledge.
