The author, Jan Olsson, has 25 years of experience developing Management Systems for different kinds of organizations, as a consultant and as a Quality Manager. Latest 25 years of his carrier have been dedicated to process development, balanced scorecards, document management, business development, building management system for global companies and business units as well as managing global ISO auditing programs. Jan Olsson is today a Senior Management Consultant, ISO Management System Auditor, Lecturer and Author.