Putting Customers First: Standards for Serving the American People
National Performance Review (U.S.) · Bill Clinton · Al Gore
Jan 1994 · Executive Office of the President
Ebook
160
Pages
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About this ebook
This document, part of the Clinton Administration's "Reinventing Government" initiative involving a long-term, significant revamping of the federal bureaucracy, presents a comprehensive set of published customer service standards for the United States Government. It presents more than 1,500 standards representing commitments from more than 100 federal agencies for the following customer groups: beneficiaries; business; the general public; law enforcement; natural resource management; the research and academic community; states, localities, and other partners; travelers, tourists, and outdoor enthusiasts; the U.S. Government and federal employees; and veterans. The text of Executive Order 12862 and of the customer service standards are provided in appendices. As an example, with regard to the Department of Education as it serves the general public and the research/academic community, individuals and institutions should expect to receive: individual attention and prompt, professional service; an effort to meet customer needs and expectations; information that is timely, dependable, and accurate; easy access to services and information; and every opportunity to offer input and feedback. Other customer service standards related to education are presented here for Goals 2000, Impact Aid, the Office for Civil Rights, and the Student Financial Assistance program. As the Department serves the research and academic community they can expect the same general standards and the same specific standards for the Goals 2000, Impact Aid, Office for Civil Rights, and Students Financial Assistance program. (JB)
About the author
Politician and businessman Al Gore was born on March 31, 1948. In 1969, he graduated with a Bachelor of Arts degree in government from Harvard College. He represented Tennessee in the House of Representatives from 1977-1985 and the Senate from 1985-1993. He was Vice-President of the United States from 1993-2001. He is currently the president of Current TV, chairman of Generation Investment Management, director on the board of Apple Inc., and senior advisor to Google Inc. He lectures on the topic of global warming awareness and prevention and starred in the documentary An Inconvenient Truth, which won the 2007 Academy Award for Documentary Feature. He was awarded the 2007 Nobel Peace Prize along with the Intergovernmental Panel on Climate Change for their efforts to educate others about climate change and to find ways to counteract it.
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