To provide a foundation, this book describes basic concepts. By increasing their abilities to effectively send and receive messages—which, in turn, create the group’s structure—students accomplish the first step in achieving more effective group participation. It address building relationships, decision making, problem solving, conflict management, and leadership—both as interaction opportunities and interaction problems that are a regular and dynamic aspect of group interaction. Increasing students’ skills in these areas will help them maximize their group interaction efforts. Despite the extensive research on group interaction, there is no blueprint for group success. What works in one group situation may fail in another. It also covers meeting management, facilitation skills, and techniques for providing feedback to the group. Whether in the role of leader or member, students should be able to facilitate their group’s interaction to help the group stay or get back on track. Armed with specific principles, procedures, and feedback techniques, students can make more informed choices about how to help their group.
Now a days IT companies, BPO, KPO, Call centers, etc. need IT Analysts and IT Associates in their company. This book is job oriented guide for all these professionals.