Connecting Knowledge and Performance in Public Services: From Knowing to Doing

Kieran Walshe is Professor of Health Policy and Management at Manchester Business School. He is an appointed member of the Council for Healthcare Regulatory Excellence and is Research Director of the Department of Health's National Institute for Health Research service delivery and organisation research programme. His books include Regulating Healthcare (2003), Patient Safety (2005) and Healthcare Management (2006).

Gill Harvey is Reader in Health Management at Manchester Business School. She has a professional background in nursing and previously worked for the Royal College of Nursing, where she was the Director of their Quality Improvement Programme. She has published widely on the issues of implementation and facilitating quality improvement in practice.

Pauline Jas is Lecturer in Public Policy in the School of Sociology and Social Policy at the University of Nottingham. She was previously responsible for the National Council for Voluntary Organisations research programme on charitable donations by the general public and the production of The UK Voluntary Sector Almanac 2002.