Handset Purchasing Customer Experience – Optimizing the Retail Sales Cycle
Forte Consultancy Group
Forte Consultancy
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9 arvustustreport
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While many telecom operators undergo customer experience transformation engagements, many fail to take into particular focus one specific part of the customer experience – the handset sales cycle. Not only is this area a particularly lucrative one for telecoms, but it also is one that allows for stronger bonding with the customer…
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