Handling Complaints

Angelena Boden

Eph 2015 · Management Pocketbooks Ibhuku elingu-92 · Pocketbooks

I-Ebook

112

Amakhasi

Kufanelekile

Izilinganiso nezibuyekezo aziqinisekisiwe Funda Kabanzi

Mayelana nale ebook

Looks at why people complain and how they go about it. Developing a strategy and policy for handling complaints is then described. This is followed by details of the techniques that can be used to turn complainants into loyal customers.

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