Information Technology Governance and Service Management: Frameworks and Adaptations: Frameworks and Adaptations
Cater-Steel, Aileen
Aug 2008 · IGI Global
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About this ebook
Increasingly, information technology governance is being considered an integral part of corporate governance. There has been a rapid increase in awareness and adoption of IT governance as well as the desire to conform to national governance requirements to ensure that IT is aligned with the objectives of the organization.
Information Technology Governance and Service Management: Frameworks and Adaptations provides an in-depth view into the critical contribution of IT service management to IT governance, and the strategic and tactical value provided by effective service management. A must-have resource for academics, students, and practitioners in fields affected by IT in organizations, this work gathers authoritative perspectives on the state of research on organizational challenges and benefits in current IT governance frameworks, adoption, and incorporation.
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About the author
is an associate professor in information systems and chair of the IS Research Committee in the faculty of business at the University of Southern Queensland, Toowoomba, Queensland Australia. She is an executive member of USQ’s GO WEST team – a group providing support and mentoring to female students and staff in disciplines traditionally dominated by men. Dr Cater-Steel has previously published two edited books, one on IT Governance and Service Management and the other on Information Systems Research. Her work has been published in many international journals including the Communications of the ACM, Information and Software Technology, International Journal of IT Standards and Standardization Research and she has presented at many international conferences. She is the Chair of the local chapter of the Australian Computer Society. Her research interests include IT Governance, IT Service Management, e-Commerce adoption, Software Process Improvement and gender issues related to the participation of women in engineering, science and technology disciplines. [Editor]
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