Brent W. Ritchie teaches at the University of Queensland, Australia.
Kom Campiranon completed his PhD in tourism management from the University of Queensland, Australia. Currently, he is an associate professor in the Service Innovation programme at Thammasat University, Thailand. His research and teaching interests cover areas in tourism crisis, hotel management, hospitality innovation, travel technologies, service design and service quality management. Dr Kom has published internationally in peer-reviewed journals, books and conference proceedings. In addition, he also served on the editorial board for several international journals.