The material begins with foundational concepts, explaining RESTful APIs, JSON/XML data formats, HTTP methods, and common authentication models such as OAuth. It transitions into practical applications, such as automating CUCM via AXL, managing directory services with UDS, and handling phone/user configurations through APIs. Troubleshooting integration and connectivity issues is given detailed treatment to prepare candidates for real-world challenges.
Unity Connection automation is dissected through REST APIs, with guidance on user and mailbox management and authentication models. Similarly, Cisco IM and Presence content focuses on automating presence features using XMPP and integrating them into collaboration workflows. The Webex section details API-based management of meetings, messaging, and devices, including bot integration and secure API development.
In the final segments, tools like Python, Postman, Git, and CI/CD pipelines are explored to help candidates build scalable, testable automation workflows. Troubleshooting strategies, log analysis, and error handling practices round out the technical preparation.
The guide is complemented by 150 multiple-choice questions that reinforce key concepts and prepare users for the actual exam. This study material not only supports exam readiness but also builds real-world skills for collaboration automation in modern enterprise environments.
Anand Vemula is a technology, business, ESG, and risk governance evangelist with over 27 years of leadership experience. He has held CXO-level roles in multinational corporations and played a key role in industry forums and strategic initiatives across BFSI, healthcare, retail, manufacturing, life sciences, and energy sectors. A certified expert in cutting-edge technologies, he is also a distinguished Enterprise Digital Architect.