The Customer-Base Audit: The First Step on the Journey to Customer Centricity

Service Failure: The Real Reasons Employees Struggle with Customer Service and What You Can Do About It

...And the Clients Went Wild!: How Savvy Professionals Win All the Business They Want

Unfiltered Marketing: 5 Rules to Win Back Trust, Credibility, and Customers in a Digitally Distracted World

OBD: Obsessive Branding Disorder: The Illusion of Business and the Business of Illusion

Happy Customers Everywhere: How Your Business Can Profit from the Insights of Positive Psychology

Innovation is Everybody's Business: How to Make Yourself Indispensable in Today's Hypercompetitive World

Kosher Nation: Why More and More of America's Food Answers to a Higher Authority

Goodbye Gordon Gekko: How to Find Your Fortune Without Losing Your Soul

The Price Everything: Solving the Mystery of Why We Pay What We Do

Betterness: Economics for Humans

The Lean Product Playbook: How to Innovate with Minimum Viable Products and Rapid Customer Feedback

The Power of Reputation: Strengthen the Asset That Will Make or Break Your Career

The Innovative Sale: Unleash Your Creativity for Better Customer Solutions and Extraordinary Results

The Customer Loyalty Loop: The Science Behind Creating Great Experiences and Lasting Impressions

Winning on Purpose: The Unbeatable Strategy of Loving Customers

Tilt: Shifting Your Strategy from Products to Customers

Angels and Entrepreneurs: A Lifestyle Formula for Starting Your Own Business and Riding the Rollercoaster of Entrepreneurship

All Money Is Not Created Equal: How Entrepreneurs can Crack the Code to Getting the Right Funding for their Startup

True North: Leading Authentically in Today's Workplace, Emerging Leaders Edition, 3rd Edition