The Innovative Sale: Unleash Your Creativity for Better Customer Solutions and Extraordinary Results

The Customer Loyalty Loop: The Science Behind Creating Great Experiences and Lasting Impressions

Sales Engagement: How The World's Fastest Growing Companies are Modernizing Sales Through Humanization at Scale

The Customer-Base Audit: The First Step on the Journey to Customer Centricity

The Art of Selling Your Business: Winning Strategies & Secret Hacks for Exiting on Top

Power Phone Scripts: 500 Word-for-Word Questions, Phrases, and Conversations to Open and Close More Sales

Service Failure: The Real Reasons Employees Struggle with Customer Service and What You Can Do About It

Digital Sense: The Common Sense Approach to Effectively Blending Social Business Strategy, Marketing Technology, and Customer Experience

The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World

Happy Customers Everywhere: How Your Business Can Profit from the Insights of Positive Psychology

Hacking Marketing: Agile Practices to Make Marketing Smarter, Faster, and More Innovative

Innovation is Everybody's Business: How to Make Yourself Indispensable in Today's Hypercompetitive World

Kosher Nation: Why More and More of America's Food Answers to a Higher Authority

Goodbye Gordon Gekko: How to Find Your Fortune Without Losing Your Soul

The Price Everything: Solving the Mystery of Why We Pay What We Do

Betterness: Economics for Humans

The Power of Reputation: Strengthen the Asset That Will Make or Break Your Career

Winning on Purpose: The Unbeatable Strategy of Loving Customers

Unfiltered Marketing: 5 Rules to Win Back Trust, Credibility, and Customers in a Digitally Distracted World

Angels and Entrepreneurs: A Lifestyle Formula for Starting Your Own Business and Riding the Rollercoaster of Entrepreneurship