The Checklist Manifesto: How to Get Things Right

Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits

Delivering Happiness: A Path to Profits, Passion, and Purpose

Lean Solutions: How Companies and Customers Can Create Value and Wealth Together

Twelve Patients: Life and Death at Bellevue Hospital (The Inspiration for the NBC Drama New Amsterdam)

Negotiation: The Brian Tracy Success Library

New Sales. Simplified.: The Essential Handbook for Prospecting and New Business Development

Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise

Emotional Intelligence for Sales Success: Connect with Customers and Get Results

Unlimited Sales Success: 12 Simple Steps for Selling More than You Ever Thought Possible

Marketing: The Brian Tracy Success Library

Just Listen: Discover the Secret to Getting Through to Absolutely Anyone

Now, Build a Great Business: 7 Ways to Maximize Your Profits in Any Market

Cook County ICU: 30 Years of Unforgettable Patients and Odd Cases

The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World

The Effortless Experience: Conquering the New Battleground for Customer Loyalty

Summary of Atul Gawande's Being Mortal

How to Work a Room: The Ultimate Guide to Savvy Socializing In Person and Online

The Philadelphia State Hospital at Byberry: A History of Misery and Medicine

Would You Do That to Your Mother?: The "Make Mom Proud" Standard for How to Treat Your Customers