The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way

The Zappos Experience: 5 Principles to Inspire, Engage, and WOW

How to Win Friends and Influence People: The classic multi-million-copy bestseller

Leading the Starbucks Way (PB)

Who Moved My Cheese

The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary

Deep Work: Rules for Focused Success in a Distracted World

Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System

Zero to One: Notes on Start Ups, or How to Build the Future

Customer Magic – The Macquarie Way: How to Reimagine Customer Experience to Transform Your Business

The Intelligent Investor, Rev. Ed: The Definitive Book on Value Investing

All Business Is Personal: One Medical's Human-Centered, Technology-Powered Approach to Customer Engagement

The Daily Stoic: 366 Meditations on Wisdom, Perseverance, and the Art of Living: Featuring new translations of Seneca, Epictetus, and Marcus Aurelius

Mindchamps Way, The: How To Turn An Idea Into A Global Movement

The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging

Ego is the Enemy: The Fight to Master Our Greatest Opponent

Leadership Lessons from the Most Admired Companies

The 10X Rule: The Only Difference Between Success and Failure

Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges