Persuasion And Influence In A Week: How To Persuade In Seven Simple Steps

Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits, Edition 2

Delivering Happiness: A Path to Profits, Passion, and Purpose

The Ultimate Negotiation Book: Discover What Top Negotiators Do; Master Persuasion and Influence; Build Rapport with NLP

Negotiation (The Brian Tracy Success Library)

The Ultimate Business Communication Book: Communicate Better at Work, Master Business Writing, Perfect your Presentations

Just Listen: Discover the Secret to Getting Through to Absolutely Anyone

The Ultimate Sales Book: Master Account Management, Perfect Negotiation, Create Happy Customers

New Sales. Simplified.: The Essential Handbook for Prospecting and New Business Development

Selling in 4 Weeks: The Complete Guide to Success: Teach Yourself

Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise

Closing Sales is Easy: Once You Know How

Emotional Intelligence for Sales Success: Connect with Customers and Get Results

Unlimited Sales Success: 12 Simple Steps for Selling More Than You Ever Thought Possible

Delivering Quality Service

Customer Relationship Marketing: Theoretical And Managerial Perspectives

The Introvert's Edge: How the Quiet and Shy Can Outsell Anyone

ProActive Selling: Control the Process--Win the Sale, Edition 2

Now . . . Build a Great Business!: 7 Ways to Maximize Your Profits in Any Market

Lean Solutions: How Companies and Customers Can Create Value and Wealth Together