The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

The 48 Laws of Power

The Zappos Experience: 5 Principles to Inspire, Engage, and WOW

The Laws of Human Nature

Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way

Mastery

Leading the Starbucks Way (PB)

Ego Is the Enemy

The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary

Awaken the Giant Within: How to Take Immediate Control of Your Mental, Emotional, Physical and Financial

Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System

What's Your Dream?: The #1 Sunday Times Bestselling Guide to Help Find Your Passion, Love Your Work and Build a Richer Life

Starbucks Leadership Lessons

The 10X Rule: The Only Difference Between Success and Failure

Mindchamps Way, The: How To Turn An Idea Into A Global Movement

The Daily Stoic: 366 Meditations on Wisdom, Perseverance, and the Art of Living

Customer Magic – The Macquarie Way: How to Reimagine Customer Experience to Transform Your Business

The Let Them Theory: A Life-Changing Tool That Millions of People Can't Stop Talking About

All Business Is Personal: One Medical's Human-Centered, Technology-Powered Approach to Customer Engagement

The $100 Startup: Reinvent the Way You Make a Living, Do What You Love, and Create a New Future