The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary

Attitude is Everything Rev Ed: 10 Life-Changing Steps to Turning Attitude into Action

Financial Statements Demystified: A Self-Teaching Guide: A Self-teaching Guide

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way

TED Talks: The official TED guide to public speaking: Tips and tricks for giving unforgettable speeches and presentations

The Zappos Experience: 5 Principles to Inspire, Engage, and WOW

Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System

Deep Work: Rules for Focused Success in a Distracted World

Business Valuation Demystified

Starbucks Leadership Lessons

Customer Magic – The Macquarie Way: How to Reimagine Customer Experience to Transform Your Business

How to Win Friends and Influence People: The classic multi-million-copy bestseller

All Business Is Personal: One Medical's Human-Centered, Technology-Powered Approach to Customer Engagement

Mindchamps Way, The: How To Turn An Idea Into A Global Movement

The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging

Instant Repeat Business

The Intelligent Investor, Rev. Ed: The Definitive Book on Value Investing

Leadership Lessons from the Most Admired Companies

Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges