The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary

Financial Statements Demystified: A Self-Teaching Guide: A Self-teaching Guide

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

TED Talks: The official TED guide to public speaking: Tips and tricks for giving unforgettable speeches and presentations

Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way

Deep Work: Rules for Focused Success in a Distracted World

The Zappos Experience: 5 Principles to Inspire, Engage, and WOW

Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System

How to Win Friends and Influence People: The classic multi-million-copy bestseller

Business Valuation Demystified

Starbucks Leadership Lessons

Customer Magic – The Macquarie Way: How to Reimagine Customer Experience to Transform Your Business

All Business Is Personal: One Medical's Human-Centered, Technology-Powered Approach to Customer Engagement

Who Moved My Cheese

Mindchamps Way, The: How To Turn An Idea Into A Global Movement

Zero to One: Notes on Start Ups, or How to Build the Future

Instant Repeat Business

The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging

The Intelligent Investor, Rev. Ed: The Definitive Book on Value Investing

Leadership Lessons from the Most Admired Companies