Handbook of Market Segmentation: Strategic Targeting for Business and Technology Firms, Third Edition

ISO 9001:2015 in Plain English

Delivering Happiness: A Path to Profits, Passion, and Purpose

Defining Your Market: Winning Strategies for High-Tech, Industrial, and Service Firms

Quality Control for Dummies

Designing and Delivering Superior Customer Value: Concepts, Cases, and Applications

Negotiation (The Brian Tracy Success Library)

Segmentation Strategies for Hospitality Managers: Target Marketing for Competitive Advantage

Just Listen: Discover the Secret to Getting Through to Absolutely Anyone

New Sales. Simplified.: The Essential Handbook for Prospecting and New Business Development

Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise

Closing Sales is Easy: Once You Know How

Emotional Intelligence for Sales Success: Connect with Customers and Get Results

Unlimited Sales Success: 12 Simple Steps for Selling More Than You Ever Thought Possible

Delivering Quality Service

Six Sigma For Dummies: Edition 2

Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits, Edition 2

Customer Relationship Marketing: Theoretical And Managerial Perspectives

The Introvert's Edge: How the Quiet and Shy Can Outsell Anyone

ProActive Selling: Control the Process--Win the Sale, Edition 2