The Zappos Experience: 5 Principles to Inspire, Engage, and WOW

Crucial Conversations Tools for Talking When Stakes Are High, Second Edition: Edition 2

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

It Works - Original Edition: The Famous Little Red Book That Makes Your Dreams Come True!

Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System

The Millionaire Real Estate Investor

Think Like Your Customer: A Winning Strategy to Maximize Sales by Understanding and Influencing How and Why Your Customers Buy: A Winning Strategy to Maximize Sales By Understanding and Influencing How and Why Your Customers Buy

Positioning: The Battle for Your Mind

Leading the Starbucks Way (PB)

Cracking the Sales Management Code: The Secrets to Measuring and Managing Sales Performance

Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way

Crucial Conversations Skills

Starbucks Leadership Lessons

Pitch Anything: An Innovative Method for Presenting, Persuading, and Winning the Deal

Customer Magic – The Macquarie Way: How to Reimagine Customer Experience to Transform Your Business

Just Shut Up and Do It: 7 Steps to Conquer Your Goals

All Business Is Personal: One Medical's Human-Centered, Technology-Powered Approach to Customer Engagement

Super Trader, Expanded Edition: Make Consistent Profits in Good and Bad Markets: Edition 2

Mindchamps Way, The: How To Turn An Idea Into A Global Movement

The Millionaire Real Estate Agent