High-Tech, High-Touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social Commerce

The 33 Strategies of War

Ignore Your Customers (and They'll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience

Think Again: The Power of Knowing What You Don't Know

The Psychology of Selling: Increase Your Sales Faster and Easier Than You Ever Thought Possible

Can Your Customer Service Do This?: Create an Anticipatory Customer Experience that Builds Loyalty Forever

Becoming Bulletproof: Protect Yourself, Read People, Influence Situations, and Live Fearlessly

How to Sell Anything to Anybody

Working With Emotional Intelligence

To Sell Is Human: The Surprising Truth About Moving Others

Success Is a Choice: Make the Choices that Make You Successful

The Undoing Project: A Friendship That Changed Our Minds

Contagious: Why Things Catch On

Radical Candor: How to Get What You Want by Saying What You Mean

How I Raised Myself From Failure to Success in Selling

HBR Guide to Office Politics (HBR Guide Series)

Pre-Suasion: A Revolutionary Way to Influence and Persuade

The Prosperity Bible: The Greatest Writings of All Time on the Secrets to Wealth and Prosperity