High-Tech, High-Touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social Commerce

The Psychology of Selling: Increase Your Sales Faster and Easier Than You Ever Thought Possible

Ignore Your Customers (and They'll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience

The Undoing Project: A Friendship That Changed Our Minds

The 33 Strategies of War

Can Your Customer Service Do This?: Create an Anticipatory Customer Experience that Builds Loyalty Forever

Think Again: The Power of Knowing What You Don't Know

Becoming Bulletproof: Protect Yourself, Read People, Influence Situations, and Live Fearlessly

Marketing to Gen Z: The Rules for Reaching This Vast--and Very Different--Generation of Influencers

How to Sell Anything to Anybody

Working With Emotional Intelligence

Contagious: Why Things Catch On

Emotional Design: Why We Love (or Hate) Everyday Things

The Making of a Manager: What to Do When Everyone Looks to You

Pre-Suasion: A Revolutionary Way to Influence and Persuade

Hungry City: How Food Shapes Our Lives

Misbehaving: The Making of Behavioral Economics

Hacking Growth: How Today's Fastest-Growing Companies Drive Breakout Success

How I Raised Myself From Failure to Success in Selling