High-Tech, High-Touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social Commerce

The Psychology of Selling: Increase Your Sales Faster and Easier Than You Ever Thought Possible

Ignore Your Customers (and They'll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience

The 33 Strategies of War

Becoming Bulletproof: Protect Yourself, Read People, Influence Situations, and Live Fearlessly

Can Your Customer Service Do This?: Create an Anticipatory Customer Experience that Builds Loyalty Forever

Think Again: The Power of Knowing What You Don't Know

How to Sell Anything to Anybody

The Basic Laws of Human Stupidity: The International Bestseller

Hacking Growth: How Today's Fastest-Growing Companies Drive Breakout Success

Working With Emotional Intelligence

To Sell Is Human: The Surprising Truth About Moving Others

Building a Second Brain: A Proven Method to Organise Your Digital Life and Unlock Your Creative Potential

Financial Intelligence, Revised Edition: A Manager's Guide to Knowing What the Numbers Really Mean

Success Is a Choice: Make the Choices that Make You Successful

Hyperfocus: How to Manage Your Attention in a World of Distraction

The Undoing Project: A Friendship That Changed Our Minds

Contagious: Why Things Catch On

How I Raised Myself From Failure to Success in Selling