The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

The 48 Laws of Power

Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way

The Art of War

The Zappos Experience: 5 Principles to Inspire, Engage, and WOW

Leading the Starbucks Way (PB)

The Unicorn Project: A Novel about Developers, Digital Disruption, and Thriving in the Age of Data

The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary

Accelerate: The Science of Lean Software and DevOps: Building and Scaling High Performing Technology Organizations

Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System

Leadership 101: What Every Leader Needs to Know

Starbucks Leadership Lessons

The 7 Habits of Highly Effective People: 30th Anniversary Edition

Mindchamps Way, The: How To Turn An Idea Into A Global Movement

Developing the Leader Within You 2.0

Customer Magic – The Macquarie Way: How to Reimagine Customer Experience to Transform Your Business

The 21 Irrefutable Laws of Leadership: Follow Them and People Will Follow You

All Business Is Personal: One Medical's Human-Centered, Technology-Powered Approach to Customer Engagement

Radical Candor: Fully Revised & Updated Edition: Be a Kick-Ass Boss Without Losing Your Humanity