Harvard Business Review on Winning Negotiations

The Culture Map: Breaking Through the Invisible Boundaries of Global Business

Performance Reviews (HBR 20-Minute Manager Series)

How to Lead When Your Boss Can't (or Won't)

Harvard Business Review on Increasing Customer Loyalty

Collaborating with the Enemy: How to Work with People You Don't Agree with or Like or Trust

HBR's 10 Must Reads on Managing Across Cultures (with featured article "Cultural Intelligence" by P. Christopher Earley and Elaine Mosakowski)

25 Ways to Win with People: How to Make Others Feel Like a Million Bucks

Innovative Teams (HBR 20-Minute Manager Series)

Conflict Management and Mediation

You at Work: How to Be Effective with a Bad Boss

Legal Rights And The CRPCs

Powerful Phrases for Dealing with Difficult People: Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities

Getting Work Done (HBR 20-Minute Manager Series)

Bargaining with the Devil: When to Negotiate, When to Fight

HBR Guide to Project Management (HBR Guide Series)

HBR Guide to Coaching Employees (HBR Guide Series)

Good for You, Great for Me: Finding the Trading Zone and Winning at Win-Win Negotiation

Time Management: Increase Your Personal Productivity And Effectiveness