Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet

Experience My Brand: How Successful Companies Develop Loyal Customers and Increase Profits

The Convenience Revolution: How to Deliver a Customer Service Experience that Disrupts the Competition and Creates Fierce Loyalty

Be Amazing or Go Home: Seven Customer Service Habits that Create Confidence with Everyone

Kaleidoscope: Delivering Innovative Service That Sparkles