The Service Shift: Service Psychology To Empower And Inspire Stellar Employee Engagement
Kirby Joyce
Nicholas Horne · AI-narrated by Cole (from Google)
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Audiobook
3 hr 32 min
Unabridged
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AI-narrated
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About this audiobook
In The Service Shift, prepare to delve into the remarkable world of Service Psychology. This enlightening book offers a fresh perspective on how to empower and inspire stellar employee engagement. Authored by a team of experienced professionals, it uncovers innovative strategies to cultivate a thriving service-oriented workforce. By delving into the intricacies of Service Psychology, this book will equip both managers and employees alike with invaluable knowledge and practical tools. Through a concise and easy-to-follow structure, readers will gain insights into the underlying factors affecting employee engagement and satisfaction in a service-driven environment. Fueled by real-life examples and case studies, The Service Shift demonstrates how proactive service-focused strategies can transform any workplace. It explains the significance of nurturing strong employee-customer relationships as a cornerstone of business success, fostering loyalty, and promoting organizational growth. As the book unfolds, readers will unravel the power of empathy and emotional intelligence in forging meaningful connections with customers. It explores the art of effective communication, teaching readers how to convey messages clearly, resolve conflicts peacefully, and establish trust. Through mastering these invaluable skills, managers will learn how to nurture their employees' potential, while employees will acquire the ability to surpass customer expectations and leave a lasting positive impression. Moreover, The Service Shift brings attention to the importance of a supportive work culture, enabling employees to thrive both professionally and personally. It provides comprehensive guidance on fostering collaboration, recognizing achievements, offering constructive feedback, and developing growth opportunities. By implementing these practices, individuals will unlock their true potential, leading to enhanced job satisfaction and overall employee engagement. In essence, The Service Shift offers a game-changing approach to inspire and empower stellar employee engagement. Whether you are a business leader, manager, or aspiring professional aiming to excel in a service-driven industry, this book will be your guide to transforming your workplace and achieving remarkable results.
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