The Come Back Effect: How Hospitality Can Compel Your Church's Guests to Return
Jonathan Malm · Jason Young
Jan 2019 · Tantor Media Inc · Narrated by Trevor Thompson
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4 hr 49 min
Unabridged
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About this audiobook
The key to growth as a church, youth ministry, or a business is getting first-time guests to come back. And as any good manager of a hotel, a store, a restaurant, or an attraction knows, the key to getting guests to come back is not actually the rooms or the product or the food itself; it's how guests feel when they're there. It's about hospitality. No matter how much effort and time we spend on excellence—stirring worship time, inspiring sermons, a good coffee blend in the foyer—what our guests really want when they come to our churches is to feel welcome, comfortable, and understood.
Written by a church consultant and a hospitality expert, The Come Back Effect shows church, ministry, and even business leaders the secret to helping a first-time guest return again and again. Through an engaging, story-driven approach, they explain how service and hospitality are two different things, show how Jesus practiced hospitality, and invite leaders to develop and implement changes that lead to repeat visits and, eventually, to sustained growth.
Written by a church consultant and a hospitality expert, The Come Back Effect shows church, ministry, and even business leaders the secret to helping a first-time guest return again and again. Through an engaging, story-driven approach, they explain how service and hospitality are two different things, show how Jesus practiced hospitality, and invite leaders to develop and implement changes that lead to repeat visits and, eventually, to sustained growth.
About the author
Jonathan Malm runs two websites reaching more than 70,000 church leaders each month. He has begun multiple businesses and consults with churches regularly on guest services and creative expression. Jonathan had the privilege of directing Echo Conference in 2013, a church conference with over 1,000 attendees.
Jason Young is a hospitality, leadership, and emotional intelligence coach and communicator. He is director of guest experience at Buckhead Church and North Point Ministries, a nationally known network of churches with 36,000 people in average weekly attendance.
Andy Stanley was born May 16, 1958. Andy received a bachelor's degree of journalism from Georgia State University and later earned a masters degree from Dallas Theological Seminary. After working for several years as Associate Pastor and Minister to Students at First Baptist Atlanta, he and five others founded North Point Community Church in 1995.The church has now grown to five campuses and over 24,000 attenders each week, making it the second largest church in the United States which has lead to North Point Ministries - a worldwide Chrisitan Organization. In 2006, he was voted the 13th most influential Christian in America. In January, 2009, Stanley was selected to be the fourth speaker at the National Prayer Service following the inauguration. His wrote the forward for the 2012 New York Times Best Seller Unleash!: Breaking Free from Normalcy by Perry Noble.
Trevor Thompson is a voice talent and audiobook narrator who grew up acting on the small stage, performing in small community theaters. AudioFile magazine describes his ability to convey narrative conversation as "second to none." He is also a trained academic versed in ancient and modern languages.
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