HBR Guide to Dealing with Conflict
Amy Gallo
āŠāŠŠāŦāŠ°āŠŋāŠē 2024 · Gildan Media · Liisa Ivary āŠĶāŦāŠĩāŠūāŠ°āŠū āŠĩāŠ°āŦāŠĢāŠĻ āŠāŠ°āŦāŠē
headphones
āŠāŠĄāŠŋāŠŊāŦāŠŽāŦāŠ
4 āŠāŠēāŠūāŠ 51 āŠŪāŠŋāŠĻāŠŋāŠ
āŠĩāŠŋāŠļāŦāŠĪāŦāŠĪ
family_home
āŠŠāŠūāŠĪāŦāŠ°
info
reportāŠ°āŦāŠāŠŋāŠāŠ āŠ
āŠĻāŦ āŠ°āŠŋāŠĩāŦāŠŊāŦ āŠāŠāŠūāŠļāŦāŠēāŠū āŠĻāŠĨāŦ āŠĩāŠ§āŦ āŠāŠūāŠĢāŦ
29 āŠŪāŠŋāŠĻāŠŋāŠāŠĻāŦ āŠĻāŠŪāŦāŠĻāŦ āŠāŦāŠāŠ āŠāŦ? āŠāŠŦāŠēāŠūāŠāŠĻ āŠđāŦ, āŠĪāŦāŠŊāŠūāŠ°āŦ āŠŠāŠĢ āŠāŠŪāŦ āŠĪāŦāŠŊāŠūāŠ°āŦ āŠļāŠūāŠāŠāŠģāŦ.Â
āŠāŠŪāŦāŠ°āŦ
āŠ āŠāŠĄāŠŋāŠŊāŦāŠŽāŦāŠ āŠĩāŠŋāŠķāŦ
While some of us enjoy a lively debate with colleagues and others prefer to suppress our feelings over disagreements, we all struggle with conflict at work. Every day we navigate an office full of competing interests, clashing personalities, limited time and resources, and fragile egos. Sure, we share the same overarching goals as our colleagues, but we don't always agree on how to achieve them. We work differently. We rub each other the wrong way. We jockey for position.
How can you deal with conflict at work in a way that is both professional and productiveâwhere it improves both your work and your relationships? You start by understanding whether you generally seek or avoid conflict, identifying the most frequent reasons for disagreement, and knowing what approaches work for what scenarios. Then, if you decide to address a particular conflict, you use that information to plan and conduct a productive conversation. The HBR Guide to Dealing with Conflict will give you the advice you need to understand the most common sources of conflict; explore your options for addressing a disagreement; recognize whether youâand your counterpartâtypically seek or avoid conflict; prepare for and engage in a difficult conversation; manage your and your counterpart's emotions; develop a resolution together; and know when to walk away.
How can you deal with conflict at work in a way that is both professional and productiveâwhere it improves both your work and your relationships? You start by understanding whether you generally seek or avoid conflict, identifying the most frequent reasons for disagreement, and knowing what approaches work for what scenarios. Then, if you decide to address a particular conflict, you use that information to plan and conduct a productive conversation. The HBR Guide to Dealing with Conflict will give you the advice you need to understand the most common sources of conflict; explore your options for addressing a disagreement; recognize whether youâand your counterpartâtypically seek or avoid conflict; prepare for and engage in a difficult conversation; manage your and your counterpart's emotions; develop a resolution together; and know when to walk away.
āŠēāŦāŠāŠ āŠĩāŠŋāŠķāŦ
Amy Gallo is a contributing editor at Harvard Business Review. She is the author of the HBR Guide to Dealing with Conflict and a cohost of HBR's Women at Work podcast. Her articles have been collected in dozens of books on emotional intelligence, giving and receiving feedback, time management, and leadership.
āŠ āŠāŠĄāŠŋāŠŊāŦāŠŽāŦāŠāŠĻāŦ āŠ°āŦāŠāŠŋāŠāŠ āŠāŠŠāŦ
āŠĪāŠŪāŦ āŠķāŦāŠ āŠĩāŠŋāŠāŠūāŠ°āŦ āŠāŦ āŠ
āŠŪāŠĻāŦ āŠāŠĢāŠūāŠĩāŦ.
āŠļāŠūāŠāŠāŠģāŠĩāŠū āŠĩāŠŋāŠķāŦāŠĻāŦ āŠŪāŠūāŠđāŠŋāŠĪāŦ
āŠļāŦāŠŪāŠūāŠ°āŦāŠāŠŦāŦāŠĻ āŠ
āŠĻāŦ āŠāŦ
āŠŽāŦāŠēāŦāŠ
Android āŠ
āŠĻāŦ iPad/iPhone āŠŪāŠūāŠāŦ Google Play Books āŠāŠŠ āŠāŠĻāŦāŠļāŦāŠāŦāŠē āŠāŠ°āŦ. āŠĪāŦ āŠĪāŠŪāŠūāŠ°āŠū āŠāŠāŠūāŠāŠĻāŦāŠ āŠļāŠūāŠĨāŦ āŠāŠāŦāŠŪāŦ
āŠāŠŋāŠ āŠ°āŦāŠĪāŦ āŠļāŠŋāŠāŠ āŠĨāŠūāŠŊ āŠāŦ āŠ
āŠĻāŦ āŠĪāŠŪāŠĻāŦ āŠāŦāŠŊāŠūāŠ āŠŠāŠĢ āŠđāŦ āŠĪāŦāŠŊāŠūāŠ āŠĪāŠŪāŠĻāŦ āŠāŠĻāŠēāŠūāŠāŠĻ āŠ
āŠĨāŠĩāŠū āŠāŠŦāŠēāŠūāŠāŠĻ āŠĩāŠūāŠāŠāŠĩāŠūāŠĻāŦ āŠŪāŠāŠāŦāŠ°āŦ āŠāŠŠāŦ āŠāŦ.
āŠēāŦ
āŠŠāŠāŦāŠŠ āŠ
āŠĻāŦ āŠāŠŪāŦāŠŠāŦāŠŊāŦāŠāŠ°
āŠĪāŠŪāŦ āŠĪāŠŪāŠūāŠ° āŠāŠŪāŦāŠŠāŦāŠŊāŦāŠāŠ°āŠĻāŠū āŠĩāŦāŠŽ āŠŽāŦāŠ°āŠūāŠāŠāŠ°āŠĻāŦ āŠāŠŠāŠŊāŦāŠ āŠāŠ°āŦāŠĻāŦ Google Play āŠŠāŠ° āŠāŠ°āŦāŠĶāŦāŠēāŦ āŠŠāŦāŠļāŦāŠĪāŠāŦāŠĻāŦ āŠĩāŠūāŠāŠāŦ āŠķāŠāŦ āŠāŦ.
