Exceeding Customer Expectations
Brad Worthley
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Businesses can no longer have the goal of meeting the customerâs expectations; the goal today must be to exceed them. What does that look like from the customerâs perspective? Brad will entertain you with great stories and hilarious examples of businesses that step out of the box and find ways to wow the customer. You will walk away with actionable information with which to make changes yourself. This audio is targeted to anyone, from any industry, at any level.
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