Delivering Knock Your Socks Off Service
Performance Research Associates
8/2008 · Ascent Audio · Rozprávač: Sean Pratt
headphones
Audiokniha
5 h 14 min
Neskrátené
family_home
Vhodné
info
reportHodnotenia a recenzie nie sú overené Ďalšie informácie
Chcete ukážku dlhú 31 min? Počúvajte kedykoľvek, dokonca aj offline.
Pridať
Táto audiokniha
With so many choices available to them, today's customers are smarter and more demanding than ever before, putting repeat business at risk. In order to keep them coming back, you can't just give them good, or even great, customer service...you have to knock their socks off!
Completely updated with new techniques to help you work successfully with even the most difficult customers, Delivering Knock Your Socks Off Service provides proven tips and strategies for:
Meeting customers' expectations and satisfying their needs
Becoming easier to do business with
Determining the right times to bend or break the rules
Becoming fantastic fixers and powerful problem-solvers
Coping effectively with "customers from hell"
And more!
Written and read in the same accessible and humorous style that made this book a classic, the fourth edition features fresh anecdotes as well as brand-new chapters on important topics, including the generational divide, serving customers around the globe, and communicating effectively with coworkers across functions in other departments.
Now more powerful than ever, this indispensable guide tells you how to provide better service than your customers have ever imagined.
Completely updated with new techniques to help you work successfully with even the most difficult customers, Delivering Knock Your Socks Off Service provides proven tips and strategies for:
Meeting customers' expectations and satisfying their needs
Becoming easier to do business with
Determining the right times to bend or break the rules
Becoming fantastic fixers and powerful problem-solvers
Coping effectively with "customers from hell"
And more!
Written and read in the same accessible and humorous style that made this book a classic, the fourth edition features fresh anecdotes as well as brand-new chapters on important topics, including the generational divide, serving customers around the globe, and communicating effectively with coworkers across functions in other departments.
Now more powerful than ever, this indispensable guide tells you how to provide better service than your customers have ever imagined.
Ohodnoťte túto audioknihu
Povedzte nám svoj názor.
Informácie o počúvaní
Smartfóny a tablety
Nainštalujte si aplikáciu Knihy Google Play pre Android a iPad/iPhone. Automaticky sa synchronizuje s vaším účtom a umožňuje čítať online aj offline, nech už ste kdekoľvek.
Laptopy a počítače
Knihy zakúpené v službe Google Play môžete čítať prostredníctvom webového prehliadača na svojom počítači.
