Conversation Transformation: Recognize and Overcome the 6 Most Destructive Communication Patterns

Ben E. Benjamin · Amy Yeager · Anita Simon

2022年5月 · McGraw Hill-Ascent Audio

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One of the New York Post's Top 10 Best Career Books of 2012 Repair communication breakdowns on the spot and drive positive results in every conversation Failed conversations can take a heavy toll on our professional and personal lives, threatening to damage relationships, erode trust, and make it impossible to resolve conflicts, reach decisions, or achieve mutual understanding. Conversation Transformation gives you practical guidelines for managing the six most common (and aggravating) conversation killers: yes-buts, mind-reads, negative predictions, leading questions, complaining, and verbal attacks. Each skill-building chapter guides you through a three-step process for replacing unconstructive habits with more effective responses: AWARENESS: Learn to recognize an ineffective communication pattern the instant it occurs. ACTION: Use specific new strategies to turn the conversation in a better direction. PRACTICE: Engage in repeated, structured practice to turn those actions into new habits.

作者简介

Ben E. Benjamin, PhD, is a communications consultant, business coach, and writer. He holds a doctorate in education and is an accomplished teacher trainer; he has trained instructors who have offered his courses throughout the United States and in Europe. Dr. Benjamin has authored hundreds of articles and several books.

Amy Yeager is a certified Senior SAVI Trainer. She has designed and led SAVI trainings for multinational corporations, schools, healthcare organizations, and other nonprofit institutions. In addition to her in-person training, she conducts Web-based phone seminars for ongoing skill development.

Anita Simon, EdD, is codeveloper with Yvonne Agazarian of SAVI, the System for Analyzing Verbal Interaction. Dr. Simon teaches SAVI regularly at a variety of professional conferences and at smaller meetings in the fields of psychotherapy, human resources, and education.