Experiences: Mapping The Path To Delightful Customer Service
Cedric Willis
Jaroslav Zdanovic · AI-narrated by Cole (from Google)
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Audiobook
3 hr 15 min
Unabridged
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AI-narrated
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About this audiobook
In an ever-changing marketplace, the author guides you towards understanding the needs and expectations of today's customers. Using real-life examples and practical strategies, this book presents a step-by-step approach to creating delightful customer experiences that lead to customer satisfaction and loyalty. You'll learn the importance of empathy, communication, and personalized interactions, as well as how to anticipate and address customer desires and concerns. By exploring the intricacies of mapping the customer service journey, you'll discover how to optimize each touchpoint to provide seamless and memorable experiences. With invaluable insights into the mechanisms behind successful customer service, this book equips you with the tools needed to foster positive emotions, build trust, and exceed customer expectations.
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