The Service Ecosystem: Transforming Organizations Through Blueprinting
Calliope Jane Snow
Marcelo Marins Rodrigues · AI-narrated by Mia (from Google)
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Audiobook
2 hr 31 min
Unabridged
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AI-narrated
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About this audiobook
With the ambition to empower businesses across various industries, this indispensable resource outlines the intricacies and benefits of implementing blueprinting strategies. Readers will embark on a journey, exploring how blueprinting offers a systematic approach to understanding and improving services, enabling organizations to optimize their operations, elevate customer satisfaction, and stay ahead in today's dynamic business landscape. Through real-world examples and practical insights, the book navigates the reader through the process of defining service standards, designing service scenarios, and crafting robust and agile service strategies. From service concept design to service delivery, The Service Ecosystem offers a step-by-step roadmap, teeming with valuable tools and techniques, empowering organizations to innovate, adapt, and thrive within this ever-evolving ecosystem of services. Whether you are a seasoned executive, a budding entrepreneur, or simply curious about the intricacies behind service transformation, this book will inspire and equip you with the knowledge needed to navigate the challenges and seize the opportunities within the service industry's ecosystem.
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