Achieving Excellence: Crafting A Winning Service Strategy
Angelita Bradford
Yetunde Muyibat Kenku · AI-narrated by Charlotte (from Google)
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4 hr 40 min
Unabridged
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AI-narrated
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About this audiobook
This book is a valuable tool for businesses and organizations aspiring to excel in the customer service arena. Drawing from years of extensive research and practical experience, the author outlines a step-by-step approach to developing a winning service strategy. Beginning with the fundamentals, readers are introduced to the key components of a successful service strategy, such as understanding customer needs, building a customer-centric culture, and aligning business goals with customer expectations. The book delves into the intricacies of creating a customer-focused organization, emphasizing the importance of effective communication, employee empowerment, and continuous improvement. Additionally, the author highlights the critical role of leadership in spearheading a service-oriented mindset throughout the organization. One of the main strengths of Achieving Excellence is its emphasis on practical implementation. The author provides real-world case studies and shares insightful anecdotes that offer tangible examples of successful service strategies. By exploring these examples, readers can gain a deeper understanding of how to overcome challenges and adopt best practices in their own organizational contexts. Moreover, this book devotes significant attention to the development and measurement of key performance indicators (KPIs) to assess service quality and track progress. The author provides proven methodologies for collecting customer feedback, analyzing data, and implementing necessary improvements to ensure continuous excellence. Whether you are a start-up embarking on establishing a service strategy or an established business seeking to enhance your current practices, Achieving Excellence presents a wealth of knowledge and guidance to support your journey. This comprehensive resource empowers leaders and service professionals to craft a winning service strategy that exceeds customer expectations, boosts satisfaction, and strengthens long-term relationships. Prepare to embark on a transformative journey towards service excellence with this invaluable guide in hand.
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