
Dániel Varga
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TL;DR: The app is really slow and the interface is confusing. You can only buy ticket before planning the route. Payment didn't work with 3D Secure card. After buying the ticket you have to do the plan route all over again. You also have to start over after activating the ticket, including every transfer. The app crashes after a few seconds when using the camera to scan the code to validate the ticket or transfer. To make all this worse the app is slow pn a fairly new mid-range phone.
2 people found this review helpful
BKK Budapesti Közlekedési Központ
January 1, 2024
Sajnáljuk, ha csalódtál a BudapestGO-ban. Hamarosan lehetőség lesz az applikációban egy gombbal váltani az utazástervezés és a jegyérvényesítés / jegy-, bérletbemutatás között. Az összeomlás kapcsán viszont kérjük, hogy jelentsd a hibát a telefonod megrázásával, hogy fejlesztőink megvizsgálhassák, a te telefonodon mi a hiba oka.

Andrés Sarmiento
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This app depends too heavily on perfect spotless internet connections for underground trains in underground stations with spotty internet coverage. If the internet is a requirement it needs to be done in a more resilient way, very poorly designed.
BKK Budapesti Közlekedési Központ
July 15, 2025
We are sorry for the inconvenience and thank you for your feedback

Farkas Marta
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since the new update I am not able to buy my monthly pass, which took cv 2 minutes up to now. Today they stole 2 hours from my morning hanging on the phone with BKK, Simple pay and different bank customer services, still no success. Why they force me to use Simple Pay only, why no other possibility to choose?? Well, I did call the customer service, that was more than a wasting time. Not solution fovused, but blaming the user manner.
BKK Budapesti Közlekedési Központ
July 14, 2025
We are sorry for the negative experience. If you talked with our customer service, they will investigate the issue and find a solution as soon as possible.