
E. N.
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Warning!!! When I purchase a ticket in the app and present the QR code to the reader, it automatically activates Samsung Pay and charges my credit card without asking for authentication via PIN or fingerprint. It's so stealthy I only noticed the multiple charges months later. There's no way to prevent this unless I turn off NFC on my phone settings each time. Interestingly, SL hasn't fixed this issue after all these years. They don't mind grabbing money from people who are oblivious to this.
15 people found this review helpful

Joris van de Donk
A couple of years ago, this app worked really well, but it's been getting worse and worse ever since. The QR code is now too small and can't be scanned by the scanner inside the bus. At the moment, my app doesn't even boot up anymore so I can't show my subscription inside it, and instead have to ask bus drivers and the staff at the gates to let me through based on a Swish payment confirmation. I wish they kept things the way they were. Usability of the app was fantastic 3 years ago...
2 people found this review helpful

Stylianos Gakis
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The QR never works first try on the busses. You need to hold your phone super straight for the reader to align just perfectly with the reader. Please take some notes from the Skånetrafiken app where they let you click the QR code and it becomes bigger, it goes center aligned on the screen and it blacks out the rest of the screen around the QR code. They know what they're doing with this feature, the SL app must provide the same functionality for the sake of all of your bus drivers' sanity.
11 people found this review helpful
AB Storstockholms Lokaltrafik
December 17, 2024
Hi! If you are experiencing issues when scanning your app ticket it could be that the reader got scratches after a lot of ticket scanning. It could also be connective problems or it could be as easy as that the sun interrupts.
/Fabian, SL Customer service