myPhonak

4.0
90.2K reviews
1M+
Downloads
Content rating
PEGI 3
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About this app

The new myPhonak comes with improved functionality and a new design to make your hearing experience as seamless and as tailored to your needs as possible. myPhonak provides you access to enhanced hearing controls and personalization options for your Phonak hearing aid(s) in addition to tracking your health data*.

The Remote Control enables you to easily make changes to your hearing aid(s) to suit your personal preferences for various listening situations. You can easily adjust the volume and various hearing aid features (e.g., noise reduction and microphone directionality) or select pre-defined programs according to the different listening situation you are in. Additionally, you can make quick adjustments to the pitch of the sound in the equalizer by using the presets (default, comfort, clarity, softer, etc.) or more personalized adjustments using the sliders (bass, middle, treble).

The Remote Support allows you to meet with your hearing care professional through a live video call and have your hearing aids adjusted remotely. (by appointment)

Numerous functions are available within the Health section such as Steps* and Wearing time*, including Optional goal setting*, Activity levels*, Heart rate tracking**, Distance walked and ran***.

* Available on Paradise Rechargeable, Audéo Fit, Lumity and Infinio devices
** Available on Audéo Fit only
***Available on Audéo Fit , Lumity and Infinio devices

Finally, myPhonak allows for configuration of Tap Control, setting up cleaning reminders and provides additional information, such as battery level and status of connected hearing aids and accessories.

Hearing aid compatibility:
myPhonak is compatible with Phonak hearing aids with Bluetooth® connectivity.

myPhonak can be used with:
Phonak Audéo™ I (Infinio)
Phonak CROS™ I (Infinio)
Phonak Sky™ L (Lumity)
Phonak Naída™ L (Lumity)
Phonak Terra™+
Phonak CROS™ L (Lumity)
Phonak Audéo Fit™ (Lumity)
Phonak Slim™ L (Lumity)
Phonak Audéo™ L (Lumity)
Phonak Audéo Life™ (Lumity)
Phonak CROS™ P (Paradise)
Phonak Audéo Fit™ (Paradise)
Phonak Audéo Life™ (Paradise)
Phonak Virto™ P-312 (Paradise)
Phonak Naída™ P (Paradise)
Phonak Audéo™ P (Paradise)
Phonak Audéo™ M (Marvel)
Phonak Bolero™ M (Marvel)
Phonak Virto™ M-312 (Marvel)
Phonak Naída™ M-SP (Marvel)
Phonak Naída™ Link M (Marvel)
Phonak Audéo™ B-Direct***

***Advanced Remote Control and Remote Support not available

Device compatibility:

Google Mobile Services (GMS) certified Android devices supporting Bluetooth 4.2 and Android OS 8.0 or newer. Phones with Bluetooth low energy (BT-LE) capability required.
If you want to check if your smartphone is compatible, please visit our compatibility checker: https://www.phonak.com/en-int/support/compatibility

Please find the Instruction for Use on https://www.phonak.com/en-int/hearing-devices/apps/myphonak.

Android™ is a trademark of Google, Inc.
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Sonova AG is under license.

Always seek the advice of a doctor in addition to using this app and before making any medical decisions.

The app is only available in countries where the compatible hearing instruments have received official approval for distribution.

myPhonak supports integration with Apple Health when connected to a compatible hearing aid such as Phonak Audéo Fit.
Updated on
Jul 1, 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Health and fitness, App activity and 2 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.0
87.7K reviews
Philip Richards
July 5, 2025
Not off to a good start with the app to go along with Phonak aids. Yes, I'm reading all the FAQs etc. The common problem is the app itself disconnects from the aids regularly whilst my phone's own Bluetooth connection stays put. A rigmarole of going through things like powering the aids off & on etc. You need the app to manage the customise programs for different environment settings. Having created one I correctly saved it, that disappeared after being powered off after an ovenight charge.
9 people found this review helpful
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Sonova AG
July 8, 2025
We're sorry to hear about your experience. We recommend a full reset of the app which includes the deletion of the Bluetooth pairings and any Bluetooth settings. Please check out this link for the instructions: https://product-support.phonak.com/s/article/How-to-repair-connection-issues-with-the-myPhonak-app-on-Android-smartphones?language=en_USa
Laurel Hawkins
June 29, 2025
I use with Samsung Galaxy S25 Ultra. I have one major issue, particularly in summer when I have fans on. If I have an app open, I get very loud static that overrides everything. I have had the app professionally adjusted with my audiologist getting a "fix" from tech support, plus she did an adjustment saved under a different name. This was on my S21, but it didn't work in any case. THIS IS HIGHLY FRUSTRATING! I also agree with another that it would be nice to be able to select your own default
4 people found this review helpful
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Sonova AG
July 1, 2025
Thanks for your feedback. Since the issue persists even after support adjustments, please contact your audiologist again with your new phone model. We’ll also forward your suggestion about default selection to our development team.
galeforce 01
July 13, 2025
Keeps deleting the custom settings when phone is restarted which can be very frustrating when not in a position to recreate the settings on the fly. Otherwise the app is reasonable although would greatly benefit from a graphic equaliser not just the rather clumsy generic adjustments currently available.
2 people found this review helpful
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Sonova AG
July 14, 2025
Thank you for your feedback, and we sincerely apologize for the inconvenience you’ve encountered with our app. For assistance and troubleshooting resources, please visit our Product Support Center. You can also find a form to contact us in case you are unable to find the answer to your question: https://product-support.phonak.com

What’s new

New hearing aids supported:
• Phonak Terra™+

New and improved functions:
• Simplified navigation and controls
• Firmware updates for your hearing aids
• Remote Support video and audio improvements

Thank you for using myPhonak!